Holistic Solutions, Inc.
Terms & Conditions, Acceptable Use Policy, and Billing Terms

Last Updated: November 20, 2025

Holistic Solutions, Inc. provides this combined Terms & Conditions, Acceptable Use Policy (AUP), and Billing Terms document (collectively, the “Agreement”). Continued payment for and use of any service constitutes your ongoing acceptance of this Agreement.

SECTION 1 – GENERAL TERMS OF SERVICE

1. Modifications to This Agreement

Holistic Solutions may modify these Terms at any time. Updates will be posted at this URL. Continued use of services constitutes acceptance. Statements made by third parties or resellers do not modify this Agreement.

2. Domain Registration

Domain registrations are non-refundable once submitted to the registrar. Promotional “free domain” offers may incur a domain retention fee if hosting is canceled within the first billing cycle.

3. Account Security

You are responsible for all use of your account, authorized or unauthorized. Holistic Solutions is not liable for losses resulting from compromised credentials. You may be held liable for losses incurred by Holistic Solutions or others due to unauthorized access through your account.

4. Lawful and Acceptable Use

You may not use the services for unlawful activities, violations of applicable law, or activities that endanger the network, other customers, or third parties. Holistic Solutions may review usage and suspend or terminate accounts at its discretion.

5. Third-Party Software

Holistic Solutions is not responsible for the functionality, security, licensing, or performance of any third-party scripts, themes, modules, or integrations used by the customer.

6. Responsibility for Minors

If you permit a minor to use the services, you accept full responsibility for all resulting activity and consequences.

7. Intellectual Property

All rights, title, and interest in Holistic Solutions software, content, and services remain the sole property of Holistic Solutions or its licensors.

8. Customer Representations

By using any service, you represent and warrant that you have the legal authority to do so and that your use does not infringe on the rights of any third party.

9. Disclaimer of Warranties

Services are provided “AS IS” and “AS AVAILABLE.” Holistic Solutions makes no warranties regarding uptime, performance, error-free operation, or fitness for a particular purpose.

10. Privacy and Data Protection

You are responsible for complying with applicable data-protection laws (e.g., GDPR, CCPA). You must have a lawful basis for any personal data you store or process.

11. DMCA Compliance

Holistic Solutions may remove or disable access to content in accordance with the DMCA upon receipt of proper notice.

12. Backups and Data Protection

Holistic Solutions may perform routine backups of shared hosting accounts, but such backups are not guaranteed. VPS, dedicated, and colocated customers are responsible for their own backups unless separately purchased.

13. Data Retention

Data may be permanently deleted once an account becomes inactive or is terminated.

14. Email Retention and Filtering

Spam and virus filtering are provided on a best-effort basis. Quarantined email may be deleted after a reasonable period. Undownloaded email in abandoned accounts may be purged.

15. Accurate Information and Notices

You must provide true, current, and accurate contact and billing information and update it promptly. Holistic Solutions may send notices to the email or postal address on file. Notices from you must be sent by certified U.S. mail to:

Holistic Solutions, Inc.
PO Box 501
Black Mountain, NC 28711-0501

SECTION 2 – ACCEPTABLE USE POLICY (AUP)

16. No Spam; Liquidated Damages

Holistic Solutions has a zero-tolerance policy for spam, including UCE/UBE and unsolicited messaging of any kind. Accounts involved in spam may be terminated immediately.

If damages cannot be reasonably calculated, you agree to liquidated damages of $1 per unsolicited message, or actual damages, whichever is greater.

17. Security and Network Abuse

Prohibited activities include hacking, unauthorized access, malware distribution, DoS attacks, port scanning, and interference with network stability.

18. Resource Abuse

Excessive use of CPU, memory, disk I/O, or bandwidth that degrades system performance may result in throttling, limitation, suspension, or termination.

19. Prohibited Content

You may not store or transmit content that is illegal, infringing, harmful to minors, fraudulent, or otherwise prohibited by law.

20. High-Risk Activities

Services are not designed for use in medical, emergency, aerospace, life-support, or other critical systems where failure could result in injury or death.

SECTION 3 – BILLING, PAYMENTS, REFUNDS, TERMINATION

21. Billing Practices

Services are billed in advance. No refunds are issued for services not canceled, regardless of usage.

22. Automatic Renewal

By maintaining an active service, you authorize Holistic Solutions to automatically bill your stored payment method until canceled in accordance with this Agreement.

23. Late Fees and Overage Charges

Late invoices may incur a late fee up to 10%. Bandwidth and disk overages may be automatically billed.

24. Chargebacks

Filing a chargeback on valid charges constitutes a breach of this Agreement. Holistic Solutions may assess fees, suspend service, or pursue collection.

25. Customer Cancellation

Cancellation requests must be received no earlier than 10 days prior and no later than 3 business days before your billing date. No prorated refunds.

26. Collections

You are responsible for all reasonable collection costs, including attorney fees.

SECTION 4 – LIABILITY, INDEMNIFICATION, DISPUTE RESOLUTION

27. Limitation of Liability

To the maximum extent permitted by law, Holistic Solutions shall not be liable for indirect, incidental, punitive, or consequential damages of any kind. Total liability shall not exceed the amount paid in the preceding three months.

28. Indemnification

You agree to indemnify and hold harmless Holistic Solutions from all claims arising from your use of the services, your content, your violations of law, or your infringement of third-party rights.

29. Arbitration and Waiver of Class Actions

Except for claims relating to unpaid fees or intellectual property, disputes shall be resolved by binding arbitration under AAA Commercial Rules. Proceedings must occur on an individual basis; class actions are waived.

30. Governing Law and Venue

North Carolina law governs this Agreement. For non-arbitrable matters, venue lies in Buncombe County courts or the nearest appropriate federal court.

31. Severability, Waiver, Entire Agreement

Invalid provisions shall be interpreted in accordance with applicable law while preserving intent. Failure to enforce a provision is not a waiver. This Agreement is the complete agreement between the parties.

32. Security and Business Insurance

Holistic Solutions does not guarantee security of your site, email, or data. You assume all risks of compromise, hacking, malware, or DoS attacks unless a separate signed security plan states otherwise. If your business relies on hosted services, you must maintain appropriate business insurance.

33. Force Majeure

Holistic Solutions is not liable for delays or failures caused by factors beyond reasonable control, including outages, equipment failure, power loss, strikes, natural disasters, war, or actions of third parties.

34. No Third-Party Beneficiaries

This Agreement creates no rights for any third party, including your customers or users. Holistic Solutions shall have no liability to third parties arising from your use of the services.